Evaluare și profilare

Mod de Comunicare DCCE

Utilizarea modelului DCCE (Director-Computer-Comforter-Emoter) din Analiza Tranzacțională în trainingurile organizaționale este ca și cum le-ai oferi participanților o „pereche de ochelari magici”, care le permite să vadă ce se întâmplă de fapt în spatele cuvintelor.

4 stiluri Director, Computer, Comforter și Emoter
48 de itemi instrumentul psihometric acreditat creat de Udai Pareek
Individual și de echipă media profilurilor arată cultura echipei

Concept

De ce DCCE în organizații

Ușor de înțeles, ușor de aplicat

Participanții înțeleg rapid conceptele fără a avea nevoie de studii în psihologie. Acest lucru face ca informația să fie „aderentă” și ușor de aplicat imediat după curs.

Conștiență asupra stilului de comunicare

Participanții care folosesc DCCE devin mult mai conștienți de propriul stil de comunicare și de felul în care acesta influențează dinamica echipei.

Tranzacțiile „încrucișate”

Participanții învață să le identifice. Dacă un coleg întreabă din starea de Director („De ce nu e gata raportul?”), iar răspunsul vine din Emoter („Nu e vina mea!”), comunicarea se blochează. Trainingul îi învață cum să revină la un dialog productiv și rațional.

Ce măsoară

Ce măsoară DCCE?

  • Sursele comportamentului, gândirii și emoțiilor unei persoane într-un moment dat: identifică de unde „vine” reacția sa.
  • În context organizațional se folosește adesea DCCE (un instrument creat de Udai Pareek), care măsoară intensitatea și frecvența cu care o persoană folosește cele 4 subdiviziuni: Director, Computer, Comforter și Emoter.
  • Vectorii comunicării dintre două persoane, în funcție de tipurile de tranzacții / interacțiuni.
  • Dacă facem o medie a „măsurătorilor” într-o echipă, putem vedea profilul cultural al echipei respective.

Ce obții

Ce obții

Profilul DCCE este un rezultat deosebit de valoros pentru fiecare participant, pentru că îl ajută să devină un observator al propriului mod de a comunica. Punctele-cheie adresate sunt:

  1. Auto-conștientizarea: profilul individual, cu punctele forte și punctele slabe ale propriului stil de comunicare.
  2. Impactul în echipă: modul în care profilul individual influențează dinamica întregii echipe și relația cu organizația.
  3. Norme de colaborare: cum se construiesc reguli de lucru împreună și o comunicare structurată.
  4. Relații mai bune: adaptarea stilului de comunicare în funcție de nevoile stakeholderilor.

Pentru echipe

Organizează un curs pentru echipa ta

Pentru solicitări de colaborare cu echipa Mind Architect, te rugăm să ne lași un mesaj în formularul de contact, iar unul dintre colegii noștri va reveni în cel mai scurt timp posibil.

Dacă preferați, ne putem auzi și la telefon, la 0724238492.

Impact

Feedback și recomandări

It is my absolute pleasure to recommend Paul Olteanu for his exceptional delivery of the Process Communication Model course to our middle management and top management team at Zentiva. Paul's mastery in PCM and his ability to tailor the course content to our specific needs was beyond impressive.

Busaga Melania National Sales Manager @ Zentiva

I had the opportunity to attend Paul's training courses on the subjects of PCM and the neuroscience of communication. I must admit that these were the most interesting, interactive and enjoyable training sessions I've ever attended, and the reasons why are quite simple: Paul's work is a reflection of his passion for the subjects as well as for his genuine desire to help other people understand themselves and grow.

It was pure delight to have Paul as a trainer, since he is very intelligent and well-educated, an excellent communicator and an engaging educator. I strongly recommend Paul to any individual who wants to understand how communication and behavior are interconnected and how you can change your mind-set and create better relationships with friends, family and colleagues, and to any organization who wants to have a healthy and thriving culture.

Vlad Catanescu Experienced corporate finance & risk management professional @ Banking and financial services

Saying that Paul is one of the best trainers I know, would be an understatement. Paul is a full-fledged professional, with enough knowledge about the human mind and its workings in order to mold it into what becomes transformational training. I've had the opportunity to work with Paul both during a PCM training for my team and within a transformational coaching learning context. I have been profoundly impressed by Paul's eagerness to find himself, by his humanity and his interest in people. The PCM introduction he did for myself and my team has left a mark on the way we see ourselves as individuals and also as a team and I believe this should become a norm in all companies that have as main aim people motivation and development. I am happy to know Paul and I am an advocate of both himself and his delivery PCM model inside and outside companies.

Cristiana Lupu Vice President I Digital Renewals Center @ Oracle I ICF Coach, ACC

Together with National Sales Managers and Regional Sales Manager across Coca Cola Hellenic Romania I had the privilege to attend Paul’s PCM training.

We were 18 people counting in average more than 10 years of experience each, in Coke, participated in numerous training sessions throughout our careers, but none have had the profound impact that Pauls’ PCM did in these 3 full days spent together.

What truly amazed us was his talent for delivering mind-blowing training with a lasting impact. He has a unique gift for breaking down intricate concepts and presenting them in such a clear and compelling manner that it's impossible not to be captivated. His dedication to ensuring that every participant fully grasps the material is truly admirable.

The way Paul is delivering this program is outstanding, it’s a full experience, it’s not only a training program, his warmth and kindness made us feel like we've known him for a lifetime. His genuine enthusiasm for sharing knowledge created an atmosphere of excitement and engagement that was felt in full throughout the session.

The even better thing about PCM with Paul was that once you get it you never forget it, you cannot stop from using the model every day.

Thank you, Paul, for sharing your expertise and making a difference in the lives of those you teach.
I am honored to have had the opportunity to learn from someone as talented and inspiring as you.

Ramona Brotnei Commercial Capability Manager @ Coca-Cola Hellenic Bottling Company

One says that a memorable experience emerges out of the way people feel, and not exclusively based on what they obtain or achieve.

During my PCM experience with Paul, I achieved a great deal of understanding about my own style of communication, my needs and my values. I also got to understand that a more subtle objective Paul helped me to achieve is to increase the level of tolerance between people during interactions.

Besides these, what Paul is really great at is the way he warmly, but firmly accompanies you in a self-discovery experience. He’s always making sure he’s there without nurturing dependency; he’s chosing the words in an full-explanatory manner without killing the privilege of having further personal insights.

In a world of shelves and boxes, I’d say Paul is the type of consultant that comes out through his humanistic skills: he listens, he listens a bit more and then he keeps on listening while posing questions to advance the analysis of a certain development need. And then his helpful side come on the stage making things right when it comes to allowing people to maximize their potential.

Florin Iordackioiu Head of Culture and Organizational Development @ Orange

I have worked with Paul for various client groups: top&mid-management, as well as specialists, and the feedback has always been outstanding. Paul has a wealth of knowledge, a profound way of diving into the audience's needs and interests and a coaching attitude. He understands, integrates and builds on the wider implications in culture and business strategy, and works with the client to fulfill the objectives. The impact that he has on the audience is long lasting, as he manages to trigger an a-ha moment which leads to behavior change. Looking forward to experiencing more great work from Paul in the future!

Catalina Profiriu Head of Human Relations - Romania @ Viatris

Acreditări